FFD Catering Equipment Reviews

4.6 Rating 132 Reviews

90 %

of reviewers recommend FFD Catering Equipment

4.6

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

1455815215

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,
Unit B2 The Rise, Moat Way Industrial Estate
Leicestershire
LE9 8EY

FFD Catering Equipment 5 star review on 16th October 2024

Best Pizza

FFD Catering Equipment 5 star review on 5th February 2020

CITRUS STAR

Anonymous

Anonymous // 01/01/2019

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“Delighted with my bespoke stainless steel kitchen work table. It arrived just over a week after I ordered the table which was made exactly to my requested measurements. Good quality product. Sales staff were friendly and most helpful. This has sorted the lack of surface space in my kitchen and the work table looks like it belongs there. Many thanks for the good sales service and excellent quality of the product.”

Helpful Report

Posted 2 weeks ago

Thank you for your great review. We're happy to hear that your table is everything you needed. We have a wide range of products available in common sizes however, if you can't find exactly what you're looking for, we're delighted that we can offer bespoke solutions that are made to your specifications. If you need anything else please don't hesitate to get in touch.

Posted 2 weeks ago

“NOT RECEIVED OUR ORDER YET. STILL OUT OF STOCK”

Helpful Report

Posted 1 month ago

We appreciate the feedback on your order. You were made aware by our sales team when your order was placed that there was a 2-4 week lead time on the product. We understand how frustrating and inconvenient it is when equipment you need is out of stock and although we have not yet reached 2 weeks, we can try to chase up an eta if you would like us to do so? Please email the sales team and they will happily look into this for you.

Posted 1 month ago

“I called for advise, and so glad I did. The perfect solution was offered, which also saved me money from what I had originally budgeted for.”

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Posted 3 months ago

We're pleased we could help. Our aim is to pair every customer with the best piece of equipment for their business needs and if we can save a bit on the budget in the process then everyone's happy! Please let us know if we can help with anything in the future.

Posted 3 months ago

“Order a dynamic stick blender The customer service was excellent Got the item delivered next day great service..can't fault them 5*****”

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Posted 3 months ago

Thank you for your great review and your 5 stars. We're delighted we could help!

Posted 3 months ago

“Great prices, choice and service.”

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Posted 5 months ago

Thank you for your great review. We're pleased we could help!

Posted 5 months ago

“some products didn't arrive, we emailed them and they haven't replied yet. looks like they don't care about customers after the order has been paid. shame.”

Helpful Report

Posted 6 months ago

Thank you for your feedback and our sincere apologies on this issue. Unfortunately the team member you were in contact with has been out of the office and their email was not being monitored. There appears to have been a miscommunication between ourselves and the manufacturer and so some of your order was missing. This is being sorted now with the upmost urgency and the team will be in touch with an expected delivery date. We are expediting this as quickly as possible. We appreciate the importance of getting essential equipment as quickly as possible, so again, we apologise for the inconvenience that this has caused. The FFD Team

Posted 6 months ago

“After having a terrible experience with another company, I was so pleasantly surprised by the wonderful service I received from FFD. They delivered the oven the next day, unfortunately it turned out the oven was damaged but there customer service was top rate and they switched out the faulty oven for me and we are back up and running. This is exactly how it should be when dealing with commercial catering equipment as businesses can't be left without their vital pieces of equipment for weeks on end. Well done to all at FFD and thank you.”

Helpful Report

Posted 6 months ago

Thank you for your kind review. We love to get feedback from our customers so that we can see where we can improve our processes and continually improve. We appreciate how important it is for businesses to have mission critical equipment and how inconvenient it is if issues arise during delivery, and so we always try to resolve any problems quickly, to everyone's satisfaction. If we can help with anything in the future, please get in touch, we'd be happy to help.

Posted 6 months ago

“Fine service from FFD. Nearly 5 stars. Only problem was that FedEx wouldn't phone to let us know about the delivery, resulting in a missed delivery. We then happened to be there for second deilvery attempt. Good product.”

Helpful Report

Posted 6 months ago

Thank you for your 4 star review. We appreciate any feedback from customers. We always aim to provide customers with tracking information where we are notified by the delivery company, however we will look into reviewing our processes moving forward to help us achieve more thorough communication with customers where tracking or delivery booking in calls aren't actioned. If you need anything further in the future, please get in touch; we'd love to help.

Posted 6 months ago

“It took longer than expected for the service technician to come out. When he came out, he was rude and not pleasant or helpful at all. After he left, we paid £250 only to find we have the same issues again.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We have looked into this for you and we see that an engineer attended site within 48 hours of the initial report of a fault in late March. This is within the 1 - 3 working days that is advised although we understand that when equipment has a fault it is frustrating and inconvenient. A fully refundable £250 deposit is taken prior to an engineer attending a call out to cover for the possibility of a non-warranty call out. The deposit is being refunded in full. The engineer fixed the issue during the initial call-out and the equipment was operating as expected. During the Easter weekend you reported that the unit was again experiencing an issue. Within 6 hours of our return to the office replacement parts had been despatched on a next day service. Please let us know when these have been received. The engineer will be attending before the weekend to resolve the issue. With regard to the engineer, we apologise that you found him unhelpful and we have raised your concerns with the manufacturer. The warranty team have spoken with John, the site contact, regarding this and he assured them that everything was fine, however they have arranged for a different engineer to attend site as per a separate phone call. If there's anything further we can assist with please get in touch.

Posted 7 months ago

“Excellent service! Fast delivery too, thank you and highly recommend.”

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Posted 8 months ago

We really appreciate your feedback. We place a high importance on good customer service, so we're delighted to hear that you're happy with your experience. If you need anything in the future, please give the team a call.

Posted 8 months ago

“Good value and very able engineer who worked hard to install the washer”

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Posted 9 months ago

Thanks for your 5 star review. We aim to please and love to hear from happy customers!

Posted 9 months ago

“We have received excellant service: in fact they went the extra mile with their delivery to us in West Yorkshire. We found them to be professional, helpful, and courteous.”

Helpful Report

Posted 9 months ago

Thank you for your kind review. We appreciate all customer feedback. We're pleased we could assist and if you need an advice or support with your purchase in the future, give the team a ring and they'll be happy to help.

Posted 9 months ago

“Quick responds and very helpful.”

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Posted 9 months ago

Thank you for your great review. We're happy we could help!

Posted 9 months ago

“Purchased a fish kettle / whole fish steamer. It was very competitively priced, larger than most advertised and arrived extremely quickly. High quality product that should give years of service. Extremely pleased with the product and service received.”

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Posted 11 months ago

It's great to hear that you are happy with your purchase and with the service you received from FFD. Thank you for your 5 star feedback, we're delighted we could help.

Posted 11 months ago

“everything delivered on time and product as advertised”

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Posted 11 months ago

Thanks for your 5 star feedback. We're happy we could help!

Posted 11 months ago

“Excellent communication by my contact Carol Cooper. I rang and spoke to a second colleague regarding the second appliance delivery and this was quickly confirmed.”

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Posted 1 year ago

Thank you for your great review. We always aim to give our customers a professional service and so we're delighted to hear you're happy. We'll be sure to pass your kind words on to Carol. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 1 year ago

“Very good company”

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Posted 1 year ago

Thank you for your 5 star review Gianluca, we're happy we could help! If you need any assistance or advice in the future, please get in touch with the team, we'd love to hear from you.

Posted 1 year ago

“Great Hot Display especially for Pies. very easy for cleaning. Excellent service from FFD. They inform you one day before delivery and call you 1 hour before dropping to your address. Great job 👏 👍”

Helpful Report

Posted 1 year ago

Thanks for your positive review. It's great to see equipment in situ. We're happy to hear you're pleased with your order and the service you received from FFD Catering Equipment. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 1 year ago

“Michael has been a great help to sort out some issues with our glass washer, which were simply and clearly resolved!”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We always aim to provide fully comprehensive support to our customers and so we're pleased to hear that we resolved your issues. We'll be sure to pass your kind comments onto Michael.

Posted 1 year ago

“Jedi level service! Steve is a badass mofo who deserves a pay raise, free cake on Tuesdays & a work support Llama. Thanks”

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Posted 1 year ago

Thank you for your 5 star review! We have passed your great feedback on to Steve, however the whole office loves the idea of free cake on Tuesdays and work support Llamas, so these suggestions have made it on to the MD's desk :-D If we can help with anything in the future please give us a ring, we'd love to hear from you.

Posted 1 year ago

FFD Catering Equipment is rated 4.6 based on 132 reviews