FFD Catering Equipment Reviews

4.7 Rating 98 Reviews

93 %

of reviewers recommend FFD Catering Equipment

4.7

Based on 98 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

1455815215

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate
Barwell
LE9 8EY

FFD Catering Equipment 5 star review on 5th February 2020

CITRUS STAR

Anonymous

Anonymous // 01/01/2019

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“Excellent service and great product!”

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Posted 8 years ago

Thanks for your positive review. We love to hear from happy customers!

Posted 4 years ago

“The pizzas came out great although I knew they would even though I got extra bigger pans. My wife prefers the bigger ones and the extra thick ones make all the difference. Yum”

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Posted 8 years ago

“Found exactly what I was looking for. Quality product, good prices, great service with speedy delivery. Very happy customer.”

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Posted 8 years ago

Thank you for your 5 star review. We're happy we could help!

Posted 4 years ago

“Excellent experience, goods delivered quickly”

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Posted 4 years ago

We're pleased you're happy with the service you received and we're glad we could help. Thank you for taking the time to leave us a 5 star review.

Posted 4 years ago

“Efficient at calling back to advise of delay in providing item. Polite and friendly phone contacts Delivery person very pleasant and helpful. Given 4 stars as I was not advised of the new delivery date and just happened to be in”

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Posted 4 years ago

Thank you for your positive review. We appreciate your feedback and are tightening up our procedures regarding advising customers of delivery times. Please get in touch if you need anything in the future.

Posted 4 years ago

“Good first experience”

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Posted 4 years ago

Thank you for your positive review. Please get in touch if we can help with anything in the future!

Posted 4 years ago

“We could have done with more information on the delivery details and dates but otherwise good.”

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Posted 4 years ago

Thank you for your positive review. We appreciate your feedback and are tightening up our procedures regarding advising customers of delivery times. If we can help with anything in the future please don't hesitate to contact us!

Posted 4 years ago

“Ordered 2 quite big grease traps. Got a very fair price when I contacted them instead of just ordering from the website and they were delivered 2 days later. All in all a very good service.”

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Posted 5 years ago

Thank you for your positive review. If we can help with anything in the future please don't hesitate to get in touch!

Posted 4 years ago

Thank you for your positive feedback. We're pleased we could help!

Posted 4 years ago

“Good price for a reliable product. Impressive from start to finish, BUT postage was a tad steep. Overall, a good company that I will use again.”

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Posted 7 years ago

Thank you for your review. All orders under £200 have a delivery charge. We have recently looked into this and reduced this cost based on your review. Please do not hesitate to contact us should you like to place further orders.

Posted 6 years ago

“Good delivery and no problems with ordering”

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Posted 7 years ago

Thank you for your positive feedback. We love to hear from happy customers!

Posted 4 years ago

“As described & delivered when they said they would - no problems at all. Thanks”

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Posted 8 years ago

Thank you for your positive review. We pleased we could help!

Posted 4 years ago

“Not yet up and running”

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Posted 2 years ago

Thank you for your 3 star review. If you need any help setting up your equipment please don't hesitate to get in touch with the team and we can supply user manuals and instructions.

Posted 2 years ago

“Purchased a item from FF direct and LINCAT was the supplier, having ordered the incorrect item (genuine mistake) I wanted to return and purchase the correct one. (exchange) It being in the original box not used, I was informed that 25% of the purchase price will be deducted and I would have to source my own carrier to return it which would cost me £55. Therefore it would be pointless to return or purchase any item from suppliers that wish to charge up to a unforgiving amount. I understanding there is a cost involved however 25% plus a currier charge, make no sense.”

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Posted 5 years ago

Thank you for your review. As per the terms and conditions all suppliers charge a 25% re stocking fee. ( This is a minimum some can charge more ) This is an industry standard, due to the resale of the item having to be classed as a B grade. They cannot re sell this as a new item once dispatched and delivered. We do negotiate with suppliers on the customers behalf, however the outcome is dependent on the supplier.

Posted 5 years ago

“Inflexible delivery arrangements were tricky to negotiate, although 247 was kind enough to telephone and warn. It did result in our having to stay in for two entire days waiting for the delivery which finally came right at the end of the day which was very awkward. The product itself was excellent and service otherwise straightforward.”

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Posted 3 years ago

Thank you for your review. We apologise for the delay in your delivery. Unfortunately during the pandemic we have experienced the odd disruption to delivery schedules, with anticipated delivery times being a little longer than usual. We have tried to keep disruption to a minimum but sometimes unforeseen circumstances do happen. Please don't hesitate to get back in touch with us should you need future support or advice, we're always keen to deliver the best service possible.

Posted 3 years ago

“The service is very good, but the 24 months warranty on parts and labour is very misleading £150 upfront to repair a piece of equipment that cost £240. Annoying”

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Posted 4 years ago

Thank you for your review. I believe the MD spoke with you personally and this issue has now been resolved by way of a new replacement griddle. After an insightful and valuable conversation with yourself, we have taken your feedback on board and are in the process of reviewing our procedure for maintenance and warranty calls. Kind Regards, 247 Catering Supplies

Posted 4 years ago

“Didn't get the product”

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Posted 3 months ago

Thanks for your comment. The delivery company have attempted to make delivery on four occasions, however no-one has been at site to accept delivery. As this is a purchase in a commercial capacity, and as is stated on our website and on order confirmation emails, somebody must be at site to accept delivery as drivers will not leave packages unattended. We understand that a fifth delivery attempt has been made and you are now in receipt of your order. If you have any further queries about your order, please get in touch and we'd be happy to help.

Posted 3 months ago

“Very unprofessional after placing order they eamiled me out of stock . waste of time”

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Posted 2 years ago

Thank you for taking the time to leave us feedback. We appreciate hearing from all of our customers. We apologise that your order wasn't available. Stock levels across the whole industry and indeed others, are extremely volatile at the moment due to a combination of factors. While we do our very best to keep our website updated with these stock changes we can sometimes miss the odd one of the circa 12,000 products we have on the site. We did email you as soon as we were notified that the product was out of stock and refunded your money immediately. Please get in touch if you wish to discuss this matter further. The FFD Team

Posted 2 years ago

“Why cant they give you a delivery slot am or pm, Carol never replies to my emails, just ignores them. Is this a way to run a company. We are all busy in life, run companies, giving an am or pm really is not that painful”

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Posted 5 years ago

Our sincerest apologies for the lapse in communication, Carol has been off sick for a few days and correct email forwarding was not set up, I understand you've since been in contact with another member of staff who handled this query for you.

Posted 5 years ago

FFD Catering Equipment is rated 4.7 based on 98 reviews