FFD Catering Equipment Reviews

4.6 Rating 115 Reviews

91 %

of reviewers recommend FFD Catering Equipment

4.6

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

1455815215

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate
Barwell
LE9 8EY

FFD Catering Equipment 5 star review on 16th October 2024

Best Pizza

FFD Catering Equipment 5 star review on 5th February 2020

CITRUS STAR

Anonymous

Anonymous // 01/01/2019

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“Great Hot Display especially for Pies. very easy for cleaning. Excellent service from FFD. They inform you one day before delivery and call you 1 hour before dropping to your address. Great job 👏 👍”

Helpful Report

Posted 1 week ago

Thanks for your positive review. It's great to see equipment in situ. We're happy to hear you're pleased with your order and the service you received from FFD Catering Equipment. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 1 week ago

“Michael has been a great help to sort out some issues with our glass washer, which were simply and clearly resolved!”

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Posted 1 month ago

Thanks for your feedback. We always aim to provide fully comprehensive support to our customers and so we're pleased to hear that we resolved your issues. We'll be sure to pass your kind comments onto Michael.

Posted 1 month ago

“Jedi level service! Steve is a badass mofo who deserves a pay raise, free cake on Tuesdays & a work support Llama. Thanks”

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Posted 1 month ago

Thank you for your 5 star review! We have passed your great feedback on to Steve, however the whole office loves the idea of free cake on Tuesdays and work support Llamas, so these suggestions have made it on to the MD's desk :-D If we can help with anything in the future please give us a ring, we'd love to hear from you.

Posted 1 month ago

“The items came in 3 different delivery times. I had to call up to find out why? Blamed it on the company you ordered from. I was waiting to hear from you what my options were to cancel it but I didn’t get a response. I’m not happy with the items, they are smaller than I was expecting and they don’t do well with the heat. I was told I could return them if they wasn’t used but I’d have to pay to send them back. This could be almost as much as I paid for them, so why bother! I won’t be using or recommending this company”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We have looked into this and are unable to find any details of your contact with us. Can you tell us how you contacted us so we can look into this further? Your order is sent to you directly from the manufacturer, not ourselves. We sent your order to them as one single delivery request, however, as the manufacturer has multiple warehouses around the country, they may dispatch items from different sites. This is standard for this manufacturer and something which we have no control over. As for the unexpected size of the items you ordered, the litres capacity, height and diameter of each product is clearly stated on the product page to give you information before you make a purchase. We would have happily clarified this for you over the phone, WhatsApp message, live chat or email, before you made your online purchase. With regard to sending your order back, your purchase was made in a commercial capacity and is therefore subject to a restocking charge if returned. This is standard practise across the industry and is explained on our website and in our terms and conditions. If you had contacted us regarding the restocking fee we MAY have been able to look at waiving the charge however this is not a standard procedure. If you could supply the details which you contacted us on, we can look into this further for you.

Posted 2 months ago

“Very good quality products highly recommended”

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Posted 2 months ago

Thanks for your review. We're happy we could help!

Posted 2 months ago

“It arrived when promised, beautifully packaged & great quality item.”

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Posted 3 months ago

Thank you for your generous 5 star review!

Posted 2 months ago

“Good prices and quick delivery”

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Posted 3 months ago

We're pleased we could help! Thanks for your 5 star review.

Posted 3 months ago

“Very good thank you very much”

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Posted 3 months ago

Thanks for your 5 star review. We're delighted we could help!

Posted 3 months ago

“Excellent Service, good value”

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Posted 4 months ago

Thank you for your great 5 star review. We're happy we could help!

Posted 3 months ago

“Excellent and prompt service, couldn't ask for more.”

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Posted 4 months ago

Thank you for your great review. We aim to consistently deliver a high quality service, and so we delighted to hear your comments. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 4 months ago

“Good service, no-quibble replacement of item broken in transit. Super-fast turnround What's not to like?”

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Posted 5 months ago

Thank you for your great review. We're happy we could sort the issue for you and hopefully next time it will all be plain sailing. Let us know if we can help with anything else.

Posted 5 months ago

“The delivery was arranged for last Frday 24/05/24. I spent all day waiting for it and it never turned up. Had no call or text to say there was an issue.”

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Posted 5 months ago

Thank you for your review. We apologise that your order wasn't with you last Friday. The delivery driver ran out of driving hours and unfortunately we weren't notified, otherwise we would have passed the information on as soon as we received it. We pride ourselves on keeping customers informed through every step of the process and so we're disappointed that we fell a little short of the mark this time. We believe you now have your equipment and if you need any further help or advice please get in touch.

Posted 5 months ago

“Charged a considerable amount for a repair that we feel should have been covered by the warranty. No instructions from either FFD or Sammick on loading dishwasher then charge to make repairs due to it being loaded incorrectly.”

Helpful Report

Posted 5 months ago

Thank you for your review. We understand your frustration however, if the pans are loaded overhanging the wash basket it will impact the function of the machine. The size of the wash basket indicates the maximum width of the load accepted and this should not be exceeded. We are here to help and offer advice if you are unclear about anything to do with your equipment, so if you have any future queries please get in touch.

Posted 5 months ago

“I purchased a new Fimar heavy duty gas grill to replace an old one in our catering trailer. The new grill is exactly the same as the old one. A great product and perfect for our needs. The order was processed very quickly and delivery was seamless. Great service from FFD.”

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Posted 5 months ago

Thanks for your great review. We always love to hear from our customers. We're delighted we could help and get you the perfect equipment for your business needs. If we can help with anything in the future or you need any advice, we'd love to hear from you.

Posted 5 months ago

“Purchase was easy and arrived quickly. Satisfied with the order.”

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Posted 5 months ago

It's great to hear you're happy with your product and the service you received. Thank you for your 5 star review.

Posted 5 months ago

“amazing service timing and efficient”

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Posted 6 months ago

Thank you for your review and your 5 stars. We're happy we could help!

Posted 6 months ago

“Very quick from order to delivery, very efficient.”

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Posted 6 months ago

Thank you for your feedback and your 5 stars. We always aim to give a professional, comprehensive service, so we delighted to hear you're happy with your experience using FFD. If you need anything in the future, we'd love to help.

Posted 6 months ago

“Very fast”

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Posted 8 months ago

Thank you for taking the time to leave a review. We're happy we could help!

Posted 8 months ago

“Didn't get the product”

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Posted 9 months ago

Thanks for your comment. The delivery company have attempted to make delivery on four occasions, however no-one has been at site to accept delivery. As this is a purchase in a commercial capacity, and as is stated on our website and on order confirmation emails, somebody must be at site to accept delivery as drivers will not leave packages unattended. We understand that a fifth delivery attempt has been made and you are now in receipt of your order. If you have any further queries about your order, please get in touch and we'd be happy to help.

Posted 9 months ago

“I have used quite a few suppliers for equipment i and have to say. FFD are up there at the top, very reasonably priced, and well organised, delivered product when they said they would. will definitly use again. Many thanks FFD, Brian”

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Posted 10 months ago

Thank you for your lovely review Brian, we love to hear from happy customers. We're pleased you're happy with the service you received and hope we can help with anything you need in the future.

Posted 9 months ago

FFD Catering Equipment is rated 4.6 based on 115 reviews