Purchased a item from FF direct and LINCAT was the supplier, having ordered the incorrect item (genuine mistake) I wanted to return and purchase the correct one. (exchange) It being in the original box not used, I was informed that 25% of the purchase price will be deducted and I would have to source my own carrier to return it which would cost me £55. Therefore it would be pointless to return or purchase any item from suppliers that wish to charge up to a unforgiving amount. I understanding there is a cost involved however 25% plus a currier charge, make no sense.